Frequently Asked Questions

How much do you charge for delivery?

Delivery costs vary for individual items, and multiple items have discounted delivery costs. Delivery charges are clearly shown when you view your basket.

How long does delivery take?

Due to the heavy nature of the products, our carriers wait until enough orders are placed in a certain area of the country to ensure making the trip is cost effective. This means delivery time can be up to a month sometimes, but it also means you are guaranteed a friendly service, from a driver who knows what he's carrying, and will even put the item in place for you. Considering some of these statues are over 100kg, that is a huge plus!

Please note: This positioning service applies to the vast majority of our products (i.e. the LucasStone items). If you would like to know more information regarding our delivery service for a particular product, please get in touch.

I need the statue sooner can I arrange for a quicker delivery?

This is often possible by private carriers. If in stock the item can be delivered within 3-5 working days. If not in stock then a new statue can be made and delivered by private carrier within 2 weeks. Please drop us an email and we will check for you. We aim to get you a reply the same day. Please note: private lorry drivers are not obligated to help position the stoneware.

What If I'm not in to take delivery?

You will be contacted by phone once a delivery date is decided and your item is ready. If you cannot be in during the day then the item can be left somewhere safe e.g. by the side of your house or in the garden, or, if arranged, with a neighbour.

What do I do if a product is faulty?

If a signature is required upon delivery, please inspect goods before signing. If you sign the goods as undamaged, we may not be able to claim back damages caused by delivery companies. Please contact us immediately if your order is damaged. If you do not have chance to inspect the goods please sign as 'unchecked'.

What do I do if I don't like the product?

If for any reason you don't like the product you receive, contact us to arrange collection and we will refund the sale price as long as the items are returned in good condition. Regretfully, we will have charge you for a collection if you simply do not like the product.

I've found one of your products cheaper elsewhere!

Check out our Price Promise! We will do our best to beat the price!

What payment methods can I use to pay?

We accept the following credit/debit cards: Visa, Maestro (switch), American Express, Solo, Mastercard and Discover. You can also pay for goods via PayPal. We also can take orders over the phone (See contact page), and we accept cheques.

Will I receive confirmation of my order?

Once you have completed your order, you will receive an automated email from us confirming your order. If you do not receive this email shortly after you have ordered, please check your JUNK mail folder. If it's not there, please contact us.

What do you do with my order details?

We do not store your credit card details, they are simply used to pay for your order. In fact, we never see your credit card details! They are securely transferred via 256 bit SSL encryption. We store your contact details securely on a database for future reference but we do not pass these details on to any third parties!