Frequently Asked Questions
How much do you charge for delivery?
Delivery within England and Wales is free. Delivery to Scotland and Northern Ireland depends on your postcode and exact costs are shown at the checkout when you enter your shipping address.
How long does delivery take?
Delivery times are shown on the product pages.
Can you place the statue in my garden where I would like it?
For English and Welsh addresses, we offer a free positioning service, as long as there is reasonably flat access. For the rest of the UK, delviery is to the doorstep only.
What If I'm not in to take delivery?
You will be contacted by phone once a delivery date is decided and your item is ready. If you cannot be in during the day then the item can be left somewhere safe e.g. by the side of your house or in the garden, or, if arranged, with a neighbour.
What do I do if a product arrives damaged or faulty?
Please contact us and we will be happy to sort out a replacement or refund.
Please do not dispose of any pallets/packaging material until the item has been inspected. We cannot accept returns if the pallet has been diposed of as this is needed for collection.
For larger statues, collection of faulty or unwanted items will occur when our driver is back in your local area.
What do I do if I don't like the product?
f for any reason you don't like the product you receive, contact us to arrange collection and we will refund the sale price as long as the items are returned in good condition.
What payment methods can I use to pay?
We accept all major credit cards and PayPal. You can also pay via bank transfer or cheque.
Do you manufacture customer designs, or make alterations to current designs?
Unfortunately, we cannot offer custom designs, or change our current designs in any way (e.g. we cannot make them larger).